Frequently Asked Questions (FAQs)

We can do either — it depends on what works best for you. For smaller, straightforward jobs we often quote a fixed price so you know exactly what you are paying upfront. For larger or more complex moves where timing is harder to predict, we may quote an hourly rate. We will always explain which approach we are using before you commit to anything.

No. We do not add surprise charges on moving day. The price we quote covers the job as described. The only time the price would change is if the scope of the job changes significantly from what was originally agreed — and in that case, we will always discuss it with you before proceeding. Things like congestion charge, parking permits, or fuel for long distances are factored into your quote upfront if they apply.

No. We do not add surprise charges on moving day. The price we quote covers the job as described. The only time the price would change is if the scope of the job changes significantly from what was originally agreed — and in that case, we will always discuss it with you before proceeding. Things like congestion charge, parking permits, or fuel for long distances are factored into your quote upfront if they apply.

The quickest way is to fill in the quote form on our homepage or give us a call on 07912 210592. Tell us where you are moving from, where you are going, roughly what needs moving, and your preferred date. We will come back to you with a clear, honest price — usually within the hour. There is no obligation and no pressure to book.

Yes, when we have availability. Same-day and last-minute bookings are something we genuinely try to accommodate because we know moving plans do not always go smoothly. Call us directly on 07912 210592 and we will tell you within minutes whether we can help. We cannot guarantee same-day availability every day, but we will always try.

Yes — every day of the week, including Sundays and bank holidays. Most people prefer to move on a Saturday or Sunday to avoid taking time off work, so we make sure we are available exactly when our customers need us. There is no weekend surcharge — the price is the same regardless of the day.

Life happens and we understand that. If your plans change, let us know as soon as possible and we will do our best to rearrange. We ask that you give us at least 48 hours notice where you can so we can offer your slot to someone else. For very last-minute cancellations, a small fee may apply — but we will always be reasonable about it and discuss it with you directly.

Yes. We are flexible on timing and can accommodate early starts and later finishes. This is particularly useful for office moves where you want everything done before the working day starts, or for people with tight schedules. Just mention your preferred time when you get in touch and we will do our best to make it work.

Yes, that is part of the service. We are not just drivers — we are here to help with the physical side of the move from start to finish. Whether it is carrying boxes up four flights of stairs or manoeuvring a sofa around a tight corner, we handle it. East London has a lot of tricky buildings and we have worked in most of them.

We operate different van sizes depending on the job.

• Small/transit van — ideal for a few boxes, single items, or a studio flat
• Medium van — suits a one to two bedroom flat
• Large/Luton van — needed for a two to three bedroom house or larger flat

We can move most large and heavy items including sofas, wardrobes, American-style fridges, washing machines, and large furniture. For specialist items like pianos, safes, or antiques, please mention it when you get in touch so we can make sure we bring the right equipment and enough people for the job.

We can help with basic packing on request — wrapping fragile items, boxing things up, and labelling. We are not a full packing company, but if you need a hand getting ready on moving day we are happy to help. All of our vans carry bubble wrap, packing tape, and protective blankets as standard. If you prefer to pack everything yourself, that is completely fine too.

Yes. Every driver on our team has been vetted and background checked before they work with us. You are not getting a random person with a hired van — you are getting an experienced professional who has done this job many times. We take the trust our customers place in us seriously.

While damage is rare — we pack carefully and use proper protective equipment — if something does get damaged during transit we will always deal with it fairly and promptly. Report it to us as soon as you notice it and we will work with you to put it right. Do not leave it more than 24 hours after the move to let us know.

We can move most large and heavy items including sofas, wardrobes, American-style fridges, washing machines, and large furniture. For specialist items like pianos, safes, or antiques, please mention it when you get in touch so we can make sure we bring the right equipment and enough people for the job.

We can help with basic packing on request — wrapping fragile items, boxing things up, and labelling. We are not a full packing company, but if you need a hand getting ready on moving day we are happy to help. All of our vans carry bubble wrap, packing tape, and protective blankets as standard. If you prefer to pack everything yourself, that is completely fine too.

Yes. While East London is our home base, we regularly take jobs across the wider London area and beyond. If you are moving from East London to somewhere outside the city — whether that is Essex, Kent, the Midlands, or further — we can usually accommodate it. Just tell us where you are going and we will give you a price for the full journey.

Yes. We work across all of East London including areas within the congestion charge zone and the ULEZ. If your move involves driving through a charging zone during active hours, we factor the charge into your quote so there are no unexpected costs on the day. We will always be transparent about this upfront.

Yes. We handle office relocations for small to medium-sized businesses across East London. Office moves need to be fast and low-disruption, so we are happy to work early mornings, evenings, or weekends to make sure your business is up and running in the new space with minimal downtime. We take care when handling IT equipment, monitors, and office furniture.

Yes, and this is more common than you might think. Whether it is a sofa from Facebook Marketplace, a wardrobe from IKEA, a fridge from a family member, or a single piece of heavy furniture that needs to go to a new address — we are happy to help. You do not need to have a full house move to use our service. Single-item jobs are quoted separately and are usually very affordable.

Yes. End of tenancy moves are a big part of what we do in East London, where most people rent. We understand these moves are time-sensitive — you have to be out by a certain date and often need everything done quickly. We will work around your checkout time and make sure everything goes smoothly so you can hand the keys back without stress.

It is something to think about — particularly in East London where parking is tight and controlled parking zones are everywhere. If you need to suspend a parking bay or get a skip permit, your local council handles this and usually needs a few days notice. We can advise you on what to look into when you call, and we will let you know what space the van needs so you can plan accordingly.

Call us directly on 07912 210592. We will have your booking details and can give you an ETA for when the team will arrive. If anything changes on your end — delays at the property, access issues, anything like that — just call and let us know as early as possible. We are always reachable on the day and will stay in touch if anything comes up on our side too.